What would you like to know?

Check the following.

• The chat room ID in <u-chat room='...'> matches the ID on the Manage page
• The style of <u-chat> includes a height (height). If the height is 0, it is not visible
• <script async src="//client.uchat.io/uchat.js"> is on the page
• Your site editor has not removed the <script> tag (some blogs and site builders block scripts)
• If you turned on member integration, you switched to the integration code

If it still does not work, post on the contact board along with any console errors from your browser's developer tools (F12).

We load it with async so that your site does not freeze even when the uchat servers are having problems or are blocked from your network. If it were loaded synchronously, your page could take longer to display while the uchat servers are not responding.

That is why the JavaScript API is event-based. → Getting started with the API

The chat room follows the size of the <u-chat> tag. Change width and height in its style. You can also set the size under Install code on the Manage page and generate the code again.

<u-chat room='my-room' style="display:block; width:100%; height:70vh;"></u-chat>

This message appears when the signature created by your site does not match.

• Check that the token and chat room ID in the install code belong to this chat room.
• Check that you signed the fields that have a value in name order, using the sample values in Member integration signature spec.
• If you see "Please reload the page", the connection data is older than the time sync reference. Reload the page, and if it keeps happening, click Member integration → Time reference → Reset.

See Member integration for details.

Turn on member integration, then choose your site type under Install code on the Manage page to get PHP code for Gnuboard, an XE/Rhymix widget, or a WordPress plugin. → Installing on a CMS